Public Transport Service Information

The PTUA is Victoria’s public transport advocacy body, we can’t guarantee any service information on our website is accurate. Please use the contact information and links on this page to find the answer to your question.

Service Information & Ticketing

Complaints

All complaints should be lodged through the Department of Transport customer service centre. This can be done over the phone by calling 1800 800 007 or by completing the complaint form on the PTV website. The customer service staff will provide you with a case number, be sure to write this down in case you need to escalate your complaint later. Once lodged your complaint will be passed onto the relevant operator or Department of Transport area. In most cases you should expect a response within 10 business days.

If the response you get from the Department or operator or is not to your satisfaction, you can contact the Public Transport Ombudsman for additional support in resolving your complaint. You can also contact your local MP to further discuss your experience and how you would like to see them advocate for a better public transport experience.

Network Upgrades & Improvements

Unfortunately there is no single place to find out about planned and upcoming network upgrades and improvements due to the fractured and political nature of the Department of Transport & Planning (DTP) and the Big Build. The below websites will help point you in the right direction.

Public Transport Operator Information

Train & Tram Operators

Bus Operators