Category: PT Problem of the Day

Long queues to exit city stations are becoming more common in peak hours. This picture was taken at Flagstaff, and is a little more orderly than South Yarra. At both these locations and others, fare gates present a bottleneck, and it’s obvious more needs to be done to help passengers exit the stations quickly. Help…

Since the May timetable changes, some trains have been given too much slack in the timetable, and regularly either depart early or wait for up to two minutes at stations. It could be argued that some extra time was needed to make the timetables more reliable, but if the same train is consistently waiting for…

While it may make sense for public transport operators to use advertising to earn more money (which, hopefully, funds extra services), buses and trams often have this type of all-over advertising, which limits visibility. Even with some sections left unblocked, passengers find that, particularly at night, it becomes difficult to see where they are and…

Realtime information is important, particularly at busy stations such as those in the CBD. It’s also very important at major interchanges, where people need to know which platform to change to, and whether they’re getting on the right service. Last week may have brought good news with Metro improving punctuality, but there were also repeated…

It’s not just a lack of traffic priority that slows down trams. Poor track conditions like here on St Kilda Road result in speed restrictions. While cars are able to whizz by at 60 km/h, trams are meant to slow to a mere 15 km/h. This affects some 7 tram routes, and thousands of passengers…

It should hardly be a surprise that anybody with a choice gets to Fountain Gate Shopping Centre by car. The centre has some of the most infrequent buses in Melbourne, and to cap it off, some passengers have to wait for buses in delightful spots such as this — with no seating and no rain…

Passengers on the Sydenham, Ballarat and Bendigo lines can breathe a sigh of relief: the two-week shutdown is over, and their trains are back. All things considered it seems to have gone fairly smoothly, with plenty of staff on the ground, plenty of buses, and strong efforts made to get them through the traffic without…

Lonsdale Street’s Smartbus services have been running for nine months now, and it’s not just the automated signs that aren’t complete. Many tram stops around the CBD have these handy multimodal maps… but they haven’t been updated with the new bus routes. So don’t go to Lonsdale Street hoping to catch a 301, 304, 307,…

It’s a perennial problem for tram passengers at the southern end of Elizabeth Street: which tram leaves first? At one time there was a sign to answer this question, but these days, unless you’re going far enough that you need a specific route, it’s guess work. Help our campaign for better public transport. Join the…

There are services to Williamstown until around midnight of course (catch a Werribee train and change at Newport), but these screens at Flinders Street seemed to think trains had ceased for the night. Hopefully staff nearby would have known where passengers needed to go, but having accurate, complete information would obviously be a big help.…

It’s no secret that the Sydenham, Ballarat and Bendigo lines will be interrupted for major rail works for two weeks. But the information about it is unclear. This ad from Metro in Thursday’s MX quotes three different dates for the start of the works — Thursday 30 June, Friday 1 July and Saturday 2 July.…

Public transport is a vital service to Victoria, and understandably some users want to know what the government is doing to improve it — and whether taxpayer funds are being spent wisely. One PTUA member recently received this reply back from an enquiry as to what the Department of Transport are doing about delays on…